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American Association of Oral and Maxillofacial Surgeons
AAOMS 91st Annual Meeting, Scientific Sessions and Exhibition

Practice Management Clinics


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Thursday, September 30, 2010
8:00AM - 11:00AM

P701

Getting to "Yes": Foolproof Communication Skills to Boost Your Case Acceptance Rate

Handouts Not
Currently Available

Terri Bradley, BS, Healthcare Admin.
Consultant
Terri Bradley Consulting, LLC
Newburyport, MA

Synopsis

Are you happy with your case acceptance rate? With many doctors now "competing" for patients for the first time in their careers, honing communication and presentation skills is vital to practice productivity and profitability. Evaluate how well you are doing, and what you could be doing better.

Learning Objectives

At the conclusion of this presentation, participants should be able to:

  1. Develop better and more patient-focused presentation and treatment acceptance skills that serve to enhance the doctor-patient relationship; and
  2. Maintain the highest standard of service and performance for both patients and the profession.

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