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American Association of Oral and Maxillofacial Surgeons
AAOMS 91st Annual Meeting, Scientific Sessions and Exhibition

Practice Management Clinics


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Friday, October 1, 2010
1:00PM - 4:00PM

P807

Risk Management from a Non-clinical Perspective

Handouts Not
Currently Available

Jennifer M. de St. Georges
Honorary Vice President, British Dental Practice Managers' Association
Salt Lake City, UT

Synopsis

Most patients instigate legal action against dentists due to confusion over a wide range of subjects: fees, payment issues, post-op instructions, informed consent, unmet expectations, miscommunication. Quality record keeping systems and strong management techniques both protect doctor from frivolous legal action while increasing patient satisfaction. "A patient's perception is everything."

Learning Objectives

At the conclusion of this presentation, participants should be able to:

  1. Take a proactive approach by speaking as one in patient communication as well as being unified in handling their practice management systems. In most cases, an oral surgeon and team don't get the luxury of having time to develop long term practice/patient relationships; and
  2. Develop specific practical solutions, systems, techniques and tips to ensure staff provide doctor's patients the highest level of legal and patient support.

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