Friday, October 16, 2009
1:00PM - 4:00PM
Scott McDonald, BA
Consultant
Scott McDonald & Associates, Inc.
Sacramento, CA, USA
This program is for those who have stepped on a few toes in their lives (and who hasn't?). Whether offenses are real or imagined, one does not have to suffer forever over the misunderstandings. The course starts with a practical discourse to help understand WHY people get upset and presents offense prevention guidelines. Once a person has been offended and complains, stops referring, or threatens to quit, the process to reconcile can still be initiated.
At the conclusion of this presentation, participants should be able to: