Practice Management Clinics
Saturday, October 17, 2009
9:00AM - 12:00PM
P904
T.O.R.C.H.E.S.; How to Manage Any Crisis, Any Time!
Handouts Not
Currently Available
Marshall L. Wade, DDS
Maplewood OMS
Woodbury, MN, USA
Synopsis
Crisis in the OMS practice can wear many faces: the break-up of a partnership, the loss of a loved one or a natural disaster. Just reading the newspaper confirms that it is not a matter of IF a crisis will occur but rather WHEN! Regardless of what we hear about not bringing our personal life into the office, it's clear that what happens to us as individuals significantly impacts our capability to care for patients and effectively lead our staff. The T.O.R.C.H.E.S. methodology is an intentional approach to crisis management that will provide attendees with a new confidence in their own capabilities, insight into office dynamics and the impact of personality styles in leading others. Doctors, staff and patients are all beneficiaries of this innovative approach for dealing with any crisis, any time.
Learning Objectives
At the conclusion of this presentation, participants should be able to:
- Strengthen their leadership skills regardless of title;
- Identify objective situation assessment;
- Enrich their life and the lives of those around them;
- Become leaders that others will follow;
- Recognize ways to compassionately care for those patients who may be enduring a life crisis; and
- Identify personality types and understand the impact they have on effective leadership.