Wednesday, September 14, 2011
1:00PM - 3:00PM
Debra K Udey
OMSNIC recognizes that office personnel play a vital role in patient care, and we invite them to attend our two hour lecture/discussion designed specifically for them. Presented by Debra K. Udey, clinical cases demonstrate the staff's role in claims involving wrong tooth extractions and anesthesia issues will be highlighted. Communication with patients and customer service issues will also be discussed.
At the conclusion of this presentation, participants should be able to: