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OMSNIC Risk Management Seminars

Wednesday, September 14, 2011
1:00PM - 3:00PM

Support Staff's Role in Risk Management

Debra K Udey

Synopsis

OMSNIC recognizes that office personnel play a vital role in patient care, and we invite them to attend our two hour lecture/discussion designed specifically for them. Presented by Debra K. Udey, clinical cases demonstrate the staff's role in claims involving wrong tooth extractions and anesthesia issues will be highlighted. Communication with patients and customer service issues will also be discussed.

Learning Objectives

At the conclusion of this presentation, participants should be able to:

  1. identify clinical and communication issues that can be used to promote better patient relations and improved patient care

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