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Practice Management Clinics

Saturday, September 17, 2011
1:00PM - 4:00PM

Location

(C) 113A

P908

All That Talk But What Are You Saying?#

Donna Weinstock, BA
President
Office Management Solution
Northbrook, IL

Synopsis

Effective communication is essential in today's practices. Whether it is on the telephone, in person or via e-mail, it is importantto watch what you say and how you say it. This course will look at communication between staff, and among staff and patients.

Learning Objectives

At the conclusion of this presentation, participants should be able to:

  1. Describe and define effective communication;
  2. Analyze different types of communication to improve patient care and employee relations; and
  3. Apply effective communication with patients, staff, between employees and referrals

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