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Membership Associate

This is a temporary to permanent position that requires the candidate to become an employee of our outside third-party temp-to-perm agency for a minimum of 14 weeks prior to any offer being extended. During the temp-to-perm period, the candidate will work Monday-Thursday in the office and will be able to work remotely on Friday. This is not a fully remote position.

Location

Rosemont, IL

Status

Exempt

Reports To

Engagement and Retention Manager, Membership

Overview

AAOMS seeks a highly motivated Membership Associate with strong communication and collaboration skills.

Areas of focus include allied staff, resident member and candidate application processing; maintaining integrity of customer relationship management (CRM) data; promoting membership benefits; and supporting the department’s member engagement initiatives.

The Membership Associate provides daily customer service for member-generated inquiries and serves as the division’s switchboard backup.

The Membership Associate reports to the Manager, Member Engagement and Retention.

The Membership Associate also performs other related duties or projects as assigned by the Manager, Member Engagement and Retention and/or AED, Governance & Membership.

Qualifications
  • Strong technology background, including CRM database and Microsoft 365 applications; prior experience using Personify a plus
  • Excellent organizational and customer service skills
  • Bachelor’s degree preferred
  • Prior professional membership association experience preferred
  • Extensive data-entry experience
  • Strong attention to detail
  • Minimum 1-3 years relevant experience in membership or customer-facing field
Key Accountabilities
  • Proactively engage in allied staff, resident member and candidate application processes.
  • Coordinate internal and external mailing list and data research request processes.
  • Inform members on the breadth of membership benefits.
  • Review monthly data integrity reports.
  • Support allied staff, resident member, and candidate engagement initiatives, with oversight by Manager.
  • Some travel may be required to support AAOMS conferences or practice management events.